Cibali Karakolu

- Tickets that are not used on the day and time are invalid and it is not possible to refund and/or change the ticket price and service fee. No request can be made from Biletinial for the refund of tickets not used on the day and time.

- If you cannot use your ticket for any reason other than force majeure or cancellation of the event, you can contact Biletinial up to 48 hours before the event time at the latest.

- The organising institutions and/or organisations have the right to make changes in the seating arrangement and plan in the concert areas and/or concert halls when they deem appropriate.

- The user accepts that he/she complies with the age limit rules applicable to the event for the tickets purchased through Biletinial. It will be mandatory to present an ID at the venue of the event for the tickets purchased for age limits.

- If there is a discounted ticket definition for the event and a ticket is purchased with the discounted ticket option, the User agrees and undertakes that he/she is subject to this discounted ticket. For discounted tickets, it will be mandatory to present the identity card at the event venue of the ticket purchased.

- In case of being late for the event, Biletinial is in no way responsible for taking the user to the event venue.